On March 25, in the presence of its Chairman, Sir Mike Rake, BT Group, Ben Verwaayen, CEO - BT Group and other British Telecommunications executives, the company declared that it would soon be opening a Global Operations Centre at Gurgaon, India.
This Global Operations Centre is expected to employ at least 300 highly skilled professionals. They will run systems and processes for the various BT lines of business besides providing functional support to Group functions such as Legal, HR, Finance, and Procurement.
At the opening, CEO Ben Verwaayen, stated that India was a critical market for the company’s global growth strategy. He remarked upon its supportive government, highly skilled workforce and global competence. “Only companies who recognize and harvest talent on a global basis will achieve a new level of competitive advantage,” he said.
The BT Global Operations Centre is expected to satisfy the company’s present and future resourcing requirements.
This centre has been described as part of BT’s global sourcing strategy in which BT sets up global centers of excellence in various locations in accordance with local talent and expertise. BT already has similar centers in China, Brazil and Hungary.
Besides its global customers, however, BT is also homing in on India’s domestic market with its services. BT Telecom India, a joint venture majority owned by BT, received licenses from the Indian government In February 2007 a joint venture, BT Telecom India was licensed by the Indian government for the operation of both, national and international long-distance services.
According to company sources, BT provides its Indian clients with VPN services employing IP, MPLS and ATM technologies, and also addresses the networked IT service requirements of its multinational customers.
With the company currently accounting for 2 per cent of India’s $50 billion IT and BPO exports, it anticipates sourcing a greater amount in the near future.
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